Privacy Policy

Information We Collect

When you interact with TimberCo, we may collect information that you voluntarily provide, including your name, phone number, email address, city or ZIP code, property information, project details, material preferences, appointment information, photographs, and other information you choose to provide about your project.

We may also automatically collect limited technical information when you use our website, including device type, browser information, referring pages, pages visited, and advertising or analytics information used to understand how customers find and interact with our website.

How We Use Your Information

TimberCo may use information we collect to:

• Respond to project inquiries and consultation requests.
• Prepare estimates and communicate about requested services.
• Schedule and manage appointments.
• Follow up regarding incomplete project requests.
• Provide project-related customer service and communication.
• Improve our website, advertising, and customer experience.
• Maintain appropriate business and project records.

Text Messaging & Mobile Information

If you voluntarily provide your mobile phone number and affirmatively consent to receive SMS messages, TimberCo may send text messages relating to your project request, scheduling, appointments, reminders, and related customer service.

TimberCo does not sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

Service providers working on TimberCo's behalf may process limited information when necessary to provide services such as website hosting, customer relationship management, appointment scheduling, communications, or messaging infrastructure. SMS opt-in information and consent will not be shared with other third parties for their own marketing use.

Service Providers

TimberCo may use third-party service providers to operate portions of our business, including website hosting, customer relationship management, appointment scheduling, communications, analytics, advertising measurement, and similar business functions.

These providers may process information on TimberCo's behalf only as reasonably necessary to provide those services.

Cookies, Analytics & Advertising

Our website may use cookies, analytics technologies, advertising pixels, and similar technologies to understand website activity, measure advertising performance, improve our marketing, and improve the customer experience.

You may be able to control certain cookies through your browser or device settings.

Data Security

TimberCo takes reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to respond to your request, provide services, maintain business records, satisfy legal or contractual obligations, resolve disputes, and operate our business.

Your Choices

You may contact TimberCo to request that we update or correct information you previously provided.

If you receive SMS messages from TimberCo, you may reply STOP at any time to opt out of further text messages. Reply HELP for assistance.

Children's Privacy

TimberCo's website and services are intended for adults seeking carpentry and renovation services. We do not knowingly collect personal information from children under 13.

Changes to This Policy

TimberCo may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact TimberCo

Questions about this Privacy Policy or how your information is handled can be directed to:

Timber Co. Carpentry and Renovations LLC
Southwest Ohio
Call/Text: (937) 797-2257
timbercoandcarpentry.com